Shipping Information
Welcome to Eye of Hor! We are committed to delivering your high-quality rugs promptly and securely. Here’s all the information you need about our shipping policies:
1. Order Processing Time
Once you place an order, we begin processing it immediately. Processing usually takes between 3 to 7 business days, depending on the current order volume and any ongoing promotions. We’ll keep you updated throughout the process.
2. Shipping Times and Procedures
Shipping times vary based on your location and the specific rug ordered. Estimated delivery times are provided on each product page, giving you a clear idea of when your order will arrive.
3. Warranty Policy
If you find any defects covered by our warranty, please contact our support team within the warranty period and provide your receipt. We’ll assess the rug to determine if it qualifies for warranty coverage.
4. Handling Warranty Claims
For valid warranty claims, we will repair or replace the rug at our discretion. If the original item is unavailable, we’ll substitute it with one of equal or greater value. The original purchase's warranty period applies to all repairs or replacements.
5. Warranty Exclusions
Our warranty does not cover:
- Normal wear and tear
- Damage due to misuse, accidental or intentional
- Unauthorized modifications or repairs
- Failure to follow care instructions
- External events like accidents or natural disasters
6. Order Confirmation
To avoid delays, please ensure your shipping details are accurate. Double-check all information during checkout.
7. Return Process
If your shipment is returned due to incorrect contact information or if you’re unavailable to receive it, we’ll contact you to arrange another delivery. This may involve additional fees.
8. Shipping Restrictions
Some rugs may have shipping restrictions based on their size, material, or destination. We’ll notify you of any restrictions and suggest alternatives if necessary.
For further details or assistance, please contact our customer support at [email protected]. We’re committed to ensuring your order arrives promptly and accurately.